Return and Cancellation Policy

This Return and Cancellation Policy applies to B2B (legal entity) wholesale food sales made by URAS GIDA SANAYİ VE TİCARET LİMİTED ŞİRKETİ.

1. Scope

This policy regulates the cancellation and return conditions for wholesale food sales made through remote communication tools (website, email, phone, payment link, etc.).

These sales are commercial in nature and are not consumer transactions.

2. Right of Withdrawal

The Buyer acknowledges that this transaction is carried out within the scope of B2B (legal entity).

Therefore, the right of withdrawal regulated in the Consumer Protection Law No. 6502 does not apply.

3. Order Cancellation

3.1. Before payment is made, the order can be cancelled by mutual agreement between the parties.

3.2. After payment is made and the order is processed, order cancellation is not accepted in the following cases:

  • Entry into the product procurement process
  • Commencement of production, packaging or shipment preparations

3.3. If payment is made via PayTR virtual POS, cancellation and refund transactions are carried out according to PayTR and the relevant bank's refund procedures.

4. Return Conditions

4.1. Due to the nature of food products, returns are not accepted for products that are:

  • Opened packaging
  • Perishable
  • Not suitable for resale due to hygiene and health reasons

4.2. However, return or exchange requests may be evaluated in the following cases:

  • Defective product
  • Wrong product delivery
  • Incomplete delivery

4.3. Such situations must be notified to the Seller in writing within 3 (three) business days from the delivery date at the latest.

5. Return Process

5.1. Return requests are reviewed by the Seller and written approval is given if deemed appropriate.

5.2. For approved returns:

  • Products to be returned must be in the condition they were received and undamaged.
  • Return shipping costs are determined according to the agreement between the parties.

5.3. Amounts approved for return are refunded to the Buyer via:

  • Bank Transfer / EFT
  • For PayTR virtual POS transactions, within the scope of PayTR and the relevant bank's refund procedures

6. Payment Refunds

For payments made via PayTR virtual POS:

  • Refund transactions are carried out through PayTR infrastructure depending on the bank's processing times.
  • Refund period may vary depending on the bank and PayTR processing from the Seller's approval date.
  • The Seller cannot be held responsible for delays caused by PayTR or the bank.

7. Force Majeure

In case of cancellation or return of orders due to force majeure such as natural disasters, war, epidemic, strike, official authority decisions and similar, the parties cannot be held mutually responsible.

8. Applicable Law and Disputes

Turkish Law shall apply to any disputes arising from this Return and Cancellation Policy.

The courts and enforcement offices of the Seller's place of residence shall have jurisdiction.